Poly Elite Premier - Extended Service - 1 Year - Service
Business processes rely heavily on virtual collaboration tools making your uni?ed communications environment a top priority. You need a support team that understands your unique environment and speci?c needs. Our Elite Service provides a holistic support strategy, optimizing performance and increasing your return on investment.
Single point of contact for you to get the help you need
Poly will assign a dedicated Customer Succes Manager (CSM)to monitor, analyze and report on the service and support of your Poly solutions.
The go-to tech support you can always count on
The TAM is your primary technical resource who manages escalations, updates the CSM, offers recommendations for deployment planning, provides version control for software and hardware product upgrades, and oversees remote deployment of system upgrades.
We'll have you up and running in no time
Poly will provide advance replacement[1] for any failed hardware component covered under Elite. If Poly's technical support representative determines that a replacement part is required to resolve an issue, a replacement part will be shipped by Poly with all freight charges paid for next business day delivery using an expedited carrier service.
- Gives you complete peace of mind and confidence in your results
- Monthly Report service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- Next Business Day - Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum dependability and accurate results
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Business processes rely heavily on virtual collaboration tools making your uni?ed communications environment a top priority. You need a support team that understands your unique environment and speci?c needs. Our Elite Service provides a holistic support strategy, optimizing performance and increasing your return on investment.
Single point of contact for you to get the help you need
Poly will assign a dedicated Customer Succes Manager (CSM)to monitor, analyze and report on the service and support of your Poly solutions.
The go-to tech support you can always count on
The TAM is your primary technical resource who manages escalations, updates the CSM, offers recommendations for deployment planning, provides version control for software and hardware product upgrades, and oversees remote deployment of system upgrades.
We'll have you up and running in no time
Poly will provide advance replacement[1] for any failed hardware component covered under Elite. If Poly's technical support representative determines that a replacement part is required to resolve an issue, a replacement part will be shipped by Poly with all freight charges paid for next business day delivery using an expedited carrier service.
- Gives you complete peace of mind and confidence in your results
- Monthly Report service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- Next Business Day - Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum dependability and accurate results
Poly Priced Per VVX 201
LTT PARTNERS
We are a full-service Systems and Solutions Integrator. Through close relationships with dozens of top technology brands, we are the preferred partner for many enterprise organizations and industry leaders.
ONGOING SUPPORT
We pride ourselves on building long-term relationships with our partners and clients. From initial consultation to post-installation maintenance, we are always available and happy to help through our support network.