CELLULAR ACCOUNT MANAGEMENT
Get the best support from wireless experts with 20+ years of experience.
WHY CELLULAR ACCOUNT MANAGEMENT?
Get superior support while saving on wireless!
We provide all wireless support from activations, troubleshooting, plan reviews, cost management, and more. How? We have a indirect relationship with mobile carriers to process orders. This allows us to access Verizon/AT&T/T-Mobile’s internal systems. You get an added layer of support and we strategically help you keep your prices low with plan recommendations. At LTT, we have no incentive to raise pricing- instead, we help you save money with knowledge of promotions and benefits.
Who we are:
We are a national business partner with Verizon/AT&T/T-Mobile supporting 350 wireless customers nationwide and processing 400-800 orders/month. We process all orders for our customers who use Verizon/AT&T/T-Mobile wireless as well as provide all support for activations, troubleshooting, plan reviews, and cost management.
Helpdesk software manages your emails as tickets to place orders and handle support asap within a 2-hour SLA. Carriers:
OUR PROCESS
We’re committed to bringing you the best solutions and the best service. You won’t find a better partner for managing your cellular account. Here are your questions answered:
HOW DO I GET STARTED?
We'll work with your organization's authorized point of contact to gather the account information needed to start placing order and providing support. In addition, we request an email stating you would like to work with LTT for Verizon/AT&T/T-mobile services.
HOW DO I PLACE A SUPPORT REQUEST?
Customers can call or email us directly for any and all things Wireless. At LTT, you will have our entire team managing your emails as tickets to place orders and handle support as fast possible within a 2 hour SLA. We also schedule quarterly management reviews with you.
We have no contracts, so it is in our best interest to provide the best service we can day in and day out
HOW AM I BILLED?
Billing comes directly from your mobile carrier. We have a Verizon/T-mobile/AT&T channel manager who will be joining our quarterly calls and is available anytime if there are questions/concerns.
Frequently Asked Questions
Background:
Our leadership team comprises former enterprise account managers with over 20 years of combined experience in the wireless industry, bringing a wealth of expertise and knowledge to our operations.
What is the relationship between LTT Partners and major wireless carriers, and how can this help me?
LTT Partners is a distinguished national business partner, supporting 350 wireless customers nationwide and processing between 400-800 orders per month. Our comprehensive services include order processing, activations, troubleshooting, plan reviews, and cost management for wireless carrier customers.
If we work with LTT Partners, are they going to take over and bill me directly?
LTT Partners is neither a reseller nor a re-biller of wireless services. We do not invoice our customers for wireless account management services.
How does LTT Partners access my wireless account?
Our unique contracts with wireless carriers allow us direct access to their backend systems, enabling us to manage customer accounts without the need for a third-party Letter of Authorization (LOA). We operate with the same systems that carrier representatives use when customers call their support numbers.
How easy is it to have LTT Partners process my orders and handle support requests?
Very easy! Customers can reach us directly for all wireless carrier needs via:
- Orders: orders@lttpartners.com
- Support: support@lttpartners.com
Additionally, we conduct quarterly account reviews focused on account management and cost savings.
If you don't bill me, how does LTT Partners get paid? What is the catch?
Unlike our competitors who typically charge a flat rate plus a fee per line or a percentage of cost savings, LTT Partners is compensated by the wireless carriers for the orders we process on your behalf. This model allows us to maintain low costs for our clients while ensuring carriers retain their customers, creating a mutually beneficial arrangement.
Why work with LTT Partners instead of directly with wireless carriers?
- Cost Efficiency: While wireless carriers may focus on increasing service costs, LTT Partners is committed to minimizing your expenses.
- Convenience: Avoid long wait times at retail stores and on support numbers. Our dedicated team manages your inquiries efficiently, ensuring prompt responses within a 2-hour service level agreement (SLA).
- Consistency: Unlike wireless carrier business representatives who may frequently change, LTT Partners offers consistent and reliable support without contracts, ensuring our best efforts daily.
- Comprehensive Solutions: As true consultants, we have access to a broad portfolio of technology providers, unlike wireless carrier representatives who specialize in select product sets and carry sales quotas.
What if I have an issue? Can I work with someone directly at my wireless carrier?
We collaborate with channel managers from all major wireless carriers who join our quarterly calls and are available for support whenever needed. We only request that you place your orders through us to facilitate our compensation.
What about billing?
Billing is handled directly by the wireless carriers and sent to you.
How do I get started?
Getting started is simple. Please send us an email indicating your intention to work with LTT Partners for wireless carrier services. We also offer a Mutual Non-Disclosure Agreement (MNDA) for privacy. From day one, we are ready to start processing orders and handling support requests.
What carriers do you support?
AT&T, Tmobile, Verizon Wireless.
Ready for better Account Management?