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Returns & Exchanges

Product(s) may be returned within 30 days from the date of the applicable purchase order for any reason. Thereafter, returns are not approved. 

In the event of material defect or exchange, the customer is subject to the provider's warranty. Please contact us to review the warranty of your provider and see what options are available.  

To request a return, or exchange, customer must notify LTT within 30 days of purchase by emailing Notice must clearly state details of the product requested to be returned, including when the hardware was purchased, the serial numbers of the applicable hardware unit(s), and the reason for returning the hardware. Also include name, mailing address, email address, and daytime phone number. 

Hardware unit(s) must be returned (with all accessories) within the 2 days following the day on which LTT approves the return/exchange. 

Returned products are subject to a reasonable handling charge for LTT’s effort to support the return, including restocking. All returns are subject to a restocking fee, currently 5%, which LTT may amend upon 30 days notice to the customer.

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