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Upgrade from 3Y Basic Onsite to 3Y ProSupport Plus

SKU: 716-2701

ProSupport Plus is Dell's most complete support service, enabling access to customizable, self-healing scripts that prevent issues before they happen, making it even easier to deploy fleetwide fixes and optimize PC performance automatically. This is combined with coverage for accidents, hard drive retention, prioritised 24x7 direct access to in-region expert support, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification.

Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.

Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

  • Prioritised 24x7 direct access to non-scripted in-region ProSupport engineers, proactive issue resolution with telemetry-driven insights.
  • Enable SupportAssist for customizable self-healing scripts, automated PC optimization and issue detection, proactive resolution and alerts
  • Keep your hard drive after replacement to ensure data security
  • Repairs for accidents caused by drops, spills or electrical surges
  • Automate and customized support to eliminate downtime

9999 in stock

Regular price $291

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Details

ProSupport Plus is Dell's most complete support service, enabling access to customizable, self-healing scripts that prevent issues before they happen, making it even easier to deploy fleetwide fixes and optimize PC performance automatically. This is combined with coverage for accidents, hard drive retention, prioritised 24x7 direct access to in-region expert support, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification.

Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.

Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

  • Prioritised 24x7 direct access to non-scripted in-region ProSupport engineers, proactive issue resolution with telemetry-driven insights.
  • Enable SupportAssist for customizable self-healing scripts, automated PC optimization and issue detection, proactive resolution and alerts
  • Keep your hard drive after replacement to ensure data security
  • Repairs for accidents caused by drops, spills or electrical surges
  • Automate and customized support to eliminate downtime
Specifications
Manufacturer:
Dell Technologies
Manufacturer Website Address:
http://www.delltechnologies.com
Product Type:
Service
Provided Support:
Drive Retention,Phone Support,Remote Diagnosis,Repair,Replacement
Service Characteristic:
Labor
Service Description:
24x7xNext Business Day
Service Duration:
3 Year
Service Location:
On-site
Service Main Type:
Exchange
Service Name:
ProSupport Plus - Upgrade
Service Response Time:
Next Business Day - Replacement
Upgrade from:
3 Years Basic Onsite

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Ongoing Support

We pride ourselves on building long-term relationships with our partners and clients. From initial consultation to post-installation maintenance, we are always available and happy to help through our support network.

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