StorMagic Platinum Support - 1 Year - Service
StorMagic's support policy consists of Pre- Sales Support, Gold Support and Platinum Support. These support plans contain varying levels of support in relation to response time, supported hours and the type of service. In addition, StorMagic support requests are categorized in four levels depending on the severity of the issue (see severity table on page 3)
StorMagic Support will endeavour to assist, diagnose and fix issues relating to StorMagic software. This assumes that the software has been installed and configured following StorMagic best-practices and installation guides.
Any issues identified that are not directly related to StorMagic software, including hardware issues, incorrect hardware drivers/firmware, networking mis-configuration, hypervisor configuration, etc. will be out of scope and not covered by the StorMagic support contract. However, StorMagic support may be able to direct you to possible solutions that could resolve the problem.
PRE-SALES SUPPORT
When a customer is in the trial period they will receive Gold Support, a demonstration and assistance with the first installation.
- Gives you complete peace of mind and confidence in your results
- Features repair service for dependable efficiency with peace of mind
- Labor service characteristics for better usability and increased efficiency
- 1 Hour - Repair service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum dependability and accurate results
9999 in stock
Shipping calculated at checkout
StorMagic's support policy consists of Pre- Sales Support, Gold Support and Platinum Support. These support plans contain varying levels of support in relation to response time, supported hours and the type of service. In addition, StorMagic support requests are categorized in four levels depending on the severity of the issue (see severity table on page 3)
StorMagic Support will endeavour to assist, diagnose and fix issues relating to StorMagic software. This assumes that the software has been installed and configured following StorMagic best-practices and installation guides.
Any issues identified that are not directly related to StorMagic software, including hardware issues, incorrect hardware drivers/firmware, networking mis-configuration, hypervisor configuration, etc. will be out of scope and not covered by the StorMagic support contract. However, StorMagic support may be able to direct you to possible solutions that could resolve the problem.
PRE-SALES SUPPORT
When a customer is in the trial period they will receive Gold Support, a demonstration and assistance with the first installation.
- Gives you complete peace of mind and confidence in your results
- Features repair service for dependable efficiency with peace of mind
- Labor service characteristics for better usability and increased efficiency
- 1 Hour - Repair service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum dependability and accurate results
StorMagic SVSAN Single-Node Feature
LTT Partners
We are a full-service Systems and Solutions Integrator. Through close relationships with dozens of top technology brands, we are the preferred partner for many enterprise organizations and industry leaders.
Ongoing Support
We pride ourselves on building long-term relationships with our partners and clients. From initial consultation to post-installation maintenance, we are always available and happy to help through our support network.