Royal Hawaiian Center
Transforming Security with 150 Verkada Cloud-Managed Security Cameras.
Customer Overview
The Royal Hawaiian Center is a premier open-air retail and cultural destination located in the heart of Waikiki, Honolulu, Hawaii. Spanning approximately 310,000 square feet, the center features more than 100 specialty shops, restaurants, and entertainment venues that serve millions of visitors each year.
As a high-traffic commercial property rooted in hospitality and guest experience, the Royal Hawaiian Center is committed to providing a safe and welcoming environment for both international travelers and the local community.
Challenge
Prior to upgrading their infrastructure, the Royal Hawaiian Center relied on a legacy server-based camera system supported by on-premises NVR and DVR hardware. This setup required significant storage space, ongoing maintenance, and manual oversight, which created operational inefficiencies for the security team. Troubleshooting offline cameras or server issues was time-consuming and often required on-site intervention.
The system also limited proactive response. Footage review was labor intensive, investigations could be slow, and expanding coverage required additional hardware and configuration. In a high-traffic, open-air retail environment, these constraints increased risk and made it harder to maintain a consistently safe experience for guests and staff.
Why LTT Partners?
As their legacy camera infrastructure became increasingly difficult to manage, the Royal Hawaiian Center turned to LTT Partners for experienced guidance and a more reliable path forward. The center sought to improve uptime, simplify management, and implement a solution capable of supporting a large scale retail property.
LTT Partners’ consultative approach, technical expertise, and hands on oversight ensured the transition was executed smoothly and effectively. This helped deliver a streamlined, modern platform built for long term performance.
Solution
To address the limitations of the Royal Hawaiian Center’s legacy server-based system, LTT Partners implemented a cloud-managed Verkada deployment consisting of 150 cameras with up to 365 days of cloud storage. This eliminated the need for on-site NVR and DVR servers, reducing hardware dependencies and freeing their team from ongoing storage and maintenance burdens.
The new system streamlined installation with a plug-and-play setup and enabled centralized, remote management through a single cloud-based platform. Automatic updates and real-time visibility improved system reliability, while simplified search capabilities accelerated investigations. By transitioning to a cloud-managed architecture, the Royal Hawaiian Center gained a scalable, easy-to-manage security system designed to support a continuously active retail space.
Results
The Royal Hawaiian Center now operates with total visibility. Advanced AI-driven tools, including Person-of-Interest alerts and vehicle detection, shift the security team from reactive monitoring to proactive prevention. These intelligent solutions eliminate manual guesswork, enabling faster, more targeted investigations across the 310,000-square-foot destination.
Staff leverage centralized access and intuitive search to gain instant insights and streamline workflows. Automated notifications ensure immediate coordination, creating a faster, more confident, and highly responsive security presence.
Conclusion
The Royal Hawaiian Center’s transition from a legacy server-based system to a cloud-managed security platform marked a meaningful advancement in operational performance and reliability. By removing outdated infrastructure and simplifying system management, the center strengthened its ability to protect guests and staff across the retail property.
With the guidance and hands on support of LTT Partners, the project was implemented smoothly and positioned the center for long term success. Today, the Royal Hawaiian Center operates on a scalable security foundation that aligns with its commitment to safety, performance, and exceptional guest service.
Looking Ahead
With a modern, AI cloud-managed security foundation in place, the Royal Hawaiian Center is well-positioned to adapt to evolving operational and safety needs. The architecture allows for future expansion, whether adding cameras, enhancing analytics, or integrating additional technologies across the property.
As visitor expectations and security demands continue to grow, the center now has the scalability and visibility needed to respond quickly and confidently. With ongoing support from LTT Partners, the Royal Hawaiian Center can continue refining its security strategy while maintaining a safe and welcoming environment for tenants and guests alike.
