Queen’s North Hawai’i Community Hospital
Modernizing healthcare security with a phased
Verkada migration
Customer Overview
Queen's North Hawai'i Community Hospital is part of The Queen's Health Systems — the largest private hospital system in Hawai'i. The North Hawai'i campus serves as a primary regional healthcare resource for communities across the island, with nearly 10,000 employees system-wide and operations spanning a main campus, multiple departments, parking facilities, and satellite clinics. Maintaining security across that environment demands infrastructure built to the highest standards of patient safety and regulatory compliance.
Challenge
Queen's North Hawai'i was operating two separate legacy camera systems on aging on-premises servers — a fragmented setup that complicated monitoring and signaled it was time to consolidate onto a modern platform. But executing that transition inside a healthcare environment meant clearing compliance hurdles that most technology deployments don't face.
Integrating any new system into the hospital's main network required a rigorous IT security clearance process due to Patient Health Information (PHI) regulations — a six-month undertaking that ultimately required a formal Non-Disclosure Agreement before the project could move forward. And with budget constraints making a full replacement unfeasible all at once, the hospital needed a partner willing to build incrementally — phasing the migration in a way that delivered real value at every step.
Why LTT Partners?
What stood out from the first conversation was LTT Partners' ability to translate complex technology into straightforward guidance — a quality that mattered for a team focused on outcomes, not jargon. It was clear early on that they understood the realities of working inside a large healthcare organization: that decisions move slowly, budgets are constrained, and vendors need to be patient partners, not just product sellers. Their willingness to structure the project around those real-world constraints, rather than push for a single large deployment, made them the right fit for an environment with long timelines and institutional complexity.
Solution
LTT Partners designed a phased migration from the hospital's two legacy systems onto the Verkada cloud-managed platform, starting with the platform license and six cameras — sized to match the available budget while laying the foundation for full migration.
When PHI regulations required IT security clearance before the system could connect to the main network, LTT Partners stepped in directly — managing the technical reviews, NDA negotiations, and procurement back-and-forth that would otherwise have fallen on hospital staff. As an interim measure, they configured the system to run over a separate DSL line so the project could move forward without delay. With clearance now secured, the hospital's next phase adds six more cameras under a $15,000 budget, with exterior parking and satellite clinic coverage to follow.
Results
Since deployment, the Verkada system has delivered clear operational improvements over the legacy Victor platform — cleaner visibility, more intuitive system management, and no ongoing maintenance burden from aging on-premises servers. But the impact Scott returned to most was the time and energy his team got back by having a partner that handled the hard parts. LTT Partners took ownership of the IT security clearance process, managed the technical reviews and NDA negotiations directly, and ensured the facilities team never had to chase answers or coordinate across unfamiliar departments. When the system went live, training was handled thoroughly — so staff felt confident from day one rather than left to figure things out on their own. In a healthcare environment where every hour matters, having a partner that shows up, follows through, and takes work off your plate is itself a measurable outcome.
Conclusion
Queen's North Hawai'i Community Hospital's Verkada migration is a case study in what it takes to modernize security infrastructure inside a large, highly regulated healthcare organization. The path required patience, institutional knowledge, and a partner willing to go beyond product delivery — one that could engage directly with IT security teams, navigate multi-layer procurement processes, and design a phased approach that delivered real value at every step. LTT Partners brought all of that to the table, and the result is a growing, long-term partnership built on trust, flexibility, and a shared commitment to getting the project right.
Looking Ahead
With the PHI security clearance finalized and the Verkada platform established, Queen's North Hawai'i is positioned to accelerate its migration. Upcoming phases will bring additional internal cameras onto the network, followed by exterior coverage of parking areas and eventual expansion to satellite clinic locations across the island.
As the platform matures, the hospital will gain access to the full range of Verkada's cloud-managed capabilities — centralized visibility across all locations, AI-driven features, and a scalable architecture designed to grow alongside the organization. LTT Partners will remain the central partner in designing, executing, and supporting each phase of that expansion.