{"product_id":"upgrade-from-1y-basic-onsite-to-3y-basic-onsite","title":"Upgrade from 1Y Basic Onsite to 3Y Basic Onsite","description":"\u003cp\u003eDell's base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.\u003c\/p\u003e\u003cp\u003eDell recommends ProSupport for PCs  - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.\u003c\/p\u003e\u003cp\u003eResponse times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCovers repair or replacement for hardware issues only\u003c\/li\u003e\n\u003cli\u003eOnsite support only after scripted remote diagnosis\u003c\/li\u003e\n\u003cli\u003eBusiness Hours only phone, email or chat support (not including support for Software related issues)\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Dell","offers":[{"title":"Default Title","offer_id":47168113049785,"sku":"714-0235","price":93.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0274\/4490\/4014\/files\/299836626.jpg?v=1778792228","url":"https:\/\/www.lttpartners.com\/products\/upgrade-from-1y-basic-onsite-to-3y-basic-onsite","provider":"LTT Partners","version":"1.0","type":"link"}