{"product_id":"stormagic-platinum-support-1-year-service-1","title":"StorMagic Platinum Support - 1 Year - Service","description":"\u003cp\u003eStorMagic's support policy consists of Pre- Sales Support, Gold Support and Platinum Support. These support plans contain varying levels of support in relation to response time, supported hours and the type of service. In addition, StorMagic support requests are categorized in four levels depending on the severity of the issue (see severity table on page 3)\u003c\/p\u003e\u003cp\u003eStorMagic Support will endeavour to assist, diagnose and fix issues relating to StorMagic software. This assumes that the software has been installed and configured following StorMagic best-practices and installation guides.\u003c\/p\u003e\u003cp\u003eAny issues identified that are not directly related to StorMagic software, including hardware issues, incorrect hardware drivers\/firmware, networking mis-configuration, hypervisor configuration, etc. will be out of scope and not covered by the StorMagic support contract. However, StorMagic support may be able to direct you to possible solutions that could resolve the problem.\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePRE-SALES SUPPORT\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eWhen a customer is in the trial period they will receive Gold Support, a demonstration and assistance with the first installation.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eGives you complete peace of mind and confidence in your results\u003c\/li\u003e\n\u003cli\u003eFeatures repair service for dependable efficiency with peace of mind\u003c\/li\u003e\n\u003cli\u003eLabor service characteristics for better usability and increased efficiency\u003c\/li\u003e\n\u003cli\u003e1 Hour - Repair service response time for timely completion with increased dependability\u003c\/li\u003e\n\u003cli\u003e1 Year service duration to ensure maximum dependability and accurate results\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"StorMagic","offers":[{"title":"Default Title","offer_id":47303249887417,"sku":"SM-MAINT-SN-AF-PLAT1","price":318.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0274\/4490\/4014\/files\/299871530.jpg?v=1780073532","url":"https:\/\/www.lttpartners.com\/products\/stormagic-platinum-support-1-year-service-1","provider":"LTT Partners","version":"1.0","type":"link"}